This feature sets a yellow flag when the last shift or next shift falls within the turnover. Intended to keep employees rested for general dispatch, it also is visible if someone is returning from lunch. Usually set to 8 hours.
- Call Time Out
This feature sets a global policy for the length of time a call will reside on the phone sheet, awaiting confirmation.
When a notify is sent, the individual call gets a time stamp and the clock begins. When the phone sheet refreshes, it checks for expired calls, clears them, logs them, and returns the call back to the Call Sheet for dispatch.
This is the Long Term Policy and is by default, OFF, indicated by all zeros.
- Internet Confirm - Confirm via Phone
Call Steward can be used completely in house for record keeping. Setting this switch allows individuals to login, but not confirm over the internet.
- Pass Option
The pass option allows the employee, via the user schedule, to refuse an offer of work, and remain available. This is not a guarantee that a dispatcher will make another offer. This is different than a decline, where the employee is marked as unavailable for 12am to 12am.
- Time Zone
Please select your timezone. Its how we know when people are, When actions take place for proper logging, and how long offers of work are viable.
Upload a JPEG or PNG of your company logo. It will be used internally to brand the website and the forms that it generates.
- Login Image
When a user logs in, they are forced through the Login Page Greeting.
Your logo or Crew Picture Displays Here.
- Default Sort Assign Page
The assign is where you are presented metrics on who receives an offer of work. The sort can be changed when you see the page. This setting is to set the desired default at login.
- Default Sort Call List
The Call List is sorted by day. The other options are by Start Time and Skill.
Sorting by Skill, works with SKILL PRIORITY. This presents the page, from top to bottom, in skill priority. Allowing you to place a higher value on the skill STEWARD over HAND, when H comes before S. Once defined, you simply move from the top of the page to the bottom.
- Default Sort Phone Sheet
Sorting this list in Seniority order allows you tighter control over when offers of work will go out. This can give senior members the earliest opportunity to confirm. Keeping you closer to compliance with your dispatch policy.
- Default Sort Employee List
This is just personal preference. Last First, First Last, Seniority, and Email.
- Login Page Greeting
This is a WYSIWYG HTML box that everyone will see as they login. Use the controls on the top to change font sizes and text colors. Catch their attention and get them to come out for the Blood Drive. Or whatever is the current Good and Welfare Announcement.
- Auto Response
When a confirmed call is cleared or deleted, the system will automatically notify the employee.
Please use the language that best suits your organization.
- Custom Field 1 and 2
These fields are held privately for Admin and Power Users and are only visible on the pages selected. These are generic text boxes and are not immediately sortable. A common use is for a external code or reference that cannot be currently accommodated by the software.
- Hide Empty Days
Not yet functional, this will hide empty days on the calendar. For example; a job is 7 days long but there are only calls for days 1 an 7. Days 2 thru 6 would be removed form the calendar.
- SkillSet Lock
This switch will globally lock and unlock all skillsets. If any skillset is unlocked and unknown, throwing this switch to unlocked, save, locked, and then save. Will globally lock all skillsets.
- Ignore Decline
Declines and other metrics are ignored. This has the rare benefit of keeping employees available even when they decline a call. It also will hide other information such as passes, time outs, and call outs. Leave it in the NO position unless you are prepared for the specific side effects.
- Wished Access
- Ignored Access
This feature allows users to 'raise their hand' and indicated their preference to NOT be dispatched to this event. This does not affect their availability. This Action is time stamped and can be sorted in the assign pages.