Here are some ways that a login can go sideways, not in any particular order.
- Wrong email
Check with your dispatcher to confirm the primary email on file
- Improperly formatted email. iatse@callsteward,com vs firstname.lastname@example.org
See the difference between the comma and the dot ^^
- An empty or "null" space after the last letter in the email.
Try backspacing over the last letter and then putting it back.
- Wrong password
Enter the email and password manually.
Password management on your computer or phone may be 'forcing' the last password even though you have just reset it. After a good login, then save your credentials.
- Clearing Cache. The browser sessions are only good for 24 hours. So you may need clear your cache.
Try control-f5 for a 'hard refresh' or clear the cookie cache manually from with the browser.
On a MAC