Invalid Login Credentials

Modified on Thu, 23 Jul, 2020 at 2:06 PM

Here are some ways that a login can go sideways, not in any particular order.

  1. Wrong email
    Check with your dispatcher to confirm the primary email on file

  2. Improperly formatted email.  iatse@callsteward,com vs
    See the difference between the comma and the dot ^^

  3. An empty or "null" space after the last letter in the email.
    Try backspacing over the last letter and then putting it back.

  4. Wrong password
    Enter the email and password manually.
    Password management on your computer or phone may be 'forcing' the last password even though you have just reset it. After a good login, then save your credentials.

  5. Clearing Cache. The browser sessions are only good for 24 hours. So you may need clear your cache.
    Try control-f5 for a 'hard refresh' or clear the cookie cache manually from with the browser.
    On a MAC

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