Getting SMS to your phone with the volume of messages we send requires more than a few computers so let's review the parties involved along the way.


Call Steward- researched by user or dispatcher

Are you properly configured?

-Is the phone number in your profile correct?

-Are the notifications set to SMS?

-Is the global block of job notifications set to receive?

Is Call Steward Actually Sending the message?
-Do you see outgoing messages in your log?


Bulk SMS Provider- researched by Call Steward

-Are they receiving the message?

-Are they delivering the message?

-Are they collecting an error code on a failed message?


Your Cell Provider- researched by user


-Does customer service have any blocks of SHORT CODE or TOLL-FREE SMS on your line? Call your provider.


-Is there a specific block of the TOLL-FREE NUMBER assigned to your local? Dispatch or Call Steward can confirm the Phone Number where your messages originate. Then call your provider?


-Is the software of your phone, they may be more than one app, blocking the messages or sending them to SPAM or TRASH


-Our provider recommends sending an sms message from the phone in question to, your locals message number,  with a message of START  or UNSTOP.

**Please reach out to Call Steward @ 1-855- LOAD OUT (8555623688) or support@callsteward.com if you have any questions.