Getting SMS to your phone with the volume of messages we send requires more than a few computers so let's review the parties involved along the way.
Call Steward- researched by user or dispatcher
Are you properly configured?
-Is the phone number in your profile correct?
-Are the notifications set to SMS?
-Is the global block of job notifications set to receive?
Is Call Steward Actually Sending the message?
-Do you see outgoing messages in your log?
Your Cell Provider- researched by user
-Does customer service have any blocks of SHORT CODE or TOLL-FREE SMS on your line? Call your provider.
-Is there a specific block of the TOLL-FREE NUMBER assigned to your local?
Dispatch or Call Steward can confirm the Phone Number where your messages originate. Then call your provider?
your number is [insert local number]
-Is the software of your phone, they may be more than one app, blocking the messages or sending them to SPAM or TRASH
-Our provider recommends sending an sms message from the phone in question to, your locals message number, your number is [insert local number] , with a message of START or UNSTOP.
If the above steps do not clear the block, please reach back out and we can take the next steps.
**Please reach out to Call Steward @ 1-855- LOAD OUT (8555623688) or support@callsteward.com if you have any questions.