FAQ Articles

Invalid Login Credentials
Here are some ways that a login can go sideways, not in any particular order. Wrong email Check with your dispatcher to confirm the primary email on file ...
Thu, 23 Jul, 2020 at 2:06 PM
Call Steward Registration
Call Steward now has a public portal for user registration. In that process, they are also given the opportunity to create an online resume. The potential...
Wed, 23 Sep, 2020 at 1:04 PM
I can't click the reset link
Yahoo Mail and AOL, depending on your configuration will show you the link to reset your password but you can't click it.  This is a function of yo...
Tue, 10 Nov, 2020 at 10:57 AM
Desktop Mode from Mobile Phone
Video Instructions Call steward 3 desktop mode On your phone Call Steward will default to mobile pages  It is designed to avoid  Pinch  Zoom tools. ...
Fri, 11 Dec, 2020 at 10:26 AM
SMS messages are not getting through !
Getting SMS to your phone with the volume of messages we send requires more than a few computers so let's review the parties involved along the way. ...
Sat, 10 Apr, 2021 at 7:27 AM
Excel Export Generates Multiple Tabs
The default condition of the viewer is single page mode, as seen here.  This is so that you can click print and get your report directly to the printer, 8.5...
Thu, 25 Feb, 2021 at 7:57 AM
Clearing Cache with Samsung Internet
Clearing the cache on your phone can clear up many issues. If you are using Internet browser that is stock with your Samsung phone, the controls are in a d...
Tue, 9 Mar, 2021 at 11:01 AM
User Profile and Settings - Desktop
Please find and click the My Profile link in the upper right. There are 4 options to choose from. Basic Information is just that. Your basic information. ...
Sun, 14 Mar, 2021 at 12:38 PM
New Sign In and Reports Will Not Display
The most common reason for this error is that the browser is viewing the requested page as a POP-UP add. To defeet this, and allow the report to come throu...
Mon, 15 Mar, 2021 at 11:14 AM
Can I see when was the last day an employee confirmed a call?
Just like every job has an Action and Notify Log, so does an employee. Click on the Employee Eyeball to pull the schedule page. Then select Action Log, Not...
Sun, 28 Mar, 2021 at 7:02 AM